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Design for Six Sigma for Service, Chapter 6: Quality Function Deployment |  | Author: Kai Yang
Publisher: McGraw-Hill Professional
Category: eBooks
This item is no longer available
Sales Rank: 284433
Format: Kindle Book
Media: Kindle Edition
ASIN: B0036AS0QC
Publication Date: May 31, 2005
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Product Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
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